Pre-sales Service Support
Professional Consultation And Customized Solutions
- Free technical consultation and program design
- Recommended equipment selection and configuration
- Video inspection and online factory visit
After Sale
Worry-free service commitment throughout the process
Smat Machine FAQ
Q1: What types of machinery and equipment does your company mainly produce?
Էունք: We focus on the research and development of concrete mixing plants, mining crushers, ball making machines, generator sets, Բետոնի պոմպեր, briquetting machines, grinding mills and other industry solutions. We support equipment customization according to customer needs.
Q2: How long is the production cycle of the equipment?
Էունք: Standard machinery and equipment can be shipped within 7 working days if there is sufficient inventory. Customized equipment usually takes 4-8 weeks depending on the complexity. A detailed production schedule will be provided when signing the contract, and weekly progress reports will allow you to fully understand the production dynamics.
Q3: Can the equipment size be customized according to our construction space?
Էունք: Իհարկե! We provide free on-site survey services, and our technical team will design the optimal specification plan based on your process flow, site restrictions and production capacity requirements to ensure that the equipment is efficiently adapted to your production environment.
Q4: How is your company's after-sales service?
Էունք: We provide a complete after-sales service system, including equipment warranty, պահպանում, replacement of parts and other services. No matter what problems you encounter during use, our after-sales service team will respond promptly and provide solutions.
Q5: Is the payment method flexible? Are there any discounts for large orders?
Էունք: Regular orders support 30% advance payment + 70% payment before delivery. Bulk purchase/long-term cooperation customers can apply for tiered discounts or installment payment plans. Please contact a sales consultant to obtain a personalized quotation.
Q6: How is the operation training arranged?
Էունք: We provide triple protection: ① On-site hands-on teaching during equipment installation ② High-definition bilingual operation video ③ Lifetime free participation in quarterly online technical seminars. Ensure that your team quickly masters equipment operation and maintenance skills.
Q7: Can you provide proof of energy saving of the equipment?
Էունք: Each device comes with an energy consumption test report, which can save 15%-30% energy compared to industry standards. We can also provide ROI analysis reports for large projects to help you accurately calculate the return on investment cycle.
Q8: Is the payment method flexible? Are there any discounts for large orders?
Էունք: Regular orders support 30% advance payment + 70% payment before delivery. Bulk purchase/long-term cooperation customers can apply for tiered discounts or installment payment plans. Please contact a sales consultant to obtain a personalized quotation.
Smat Machine Factory Display
